T&Cs | Adventure Solos

You are deemed to have entered into a contract with Adventure Breaks Group Limited ("ABGL"), incorporating these Terms and Conditions, if you (or a third party on your behalf - such as a friend booking for you) buy a ticket for an Adventure Breaks or Adventure Solos event, take out a 'Fund Your Adventure' regular payment plan for an Adventure Breaks or Adventure Solos event, make a bank transfer to Adventure Breaks or Adventure Solos for an event, or attend or participate in an Adventure Breaks or Adventure Solos event. Adventure Breaks and Adventure Solos are trading names of Adventure Breaks Group Limited.

Adventure Solos are about bringing like-minded people together through adventure. All of our events are solo-friendly and almost everyone books on to an Adventure Solo event by themselves. We expect guests to be kind, respectful and courteous at all times (including before, during and after an Adventure Solo event). Anyone failing to adhere to this risks forfeiting their place on any current and future Adventure Solo events for the enjoyment of others.

We want you to be safe when participating in events but some risks are inherent in outdoor activities. We aim to take reasonable and proportionate precautions against known risks, but we cannot completely exclude them. By booking, attending or participating in an event with Adventure Solos, you acknowledge and accept that such risks exist and you accept that you are undertaking such activities in the knowledge that such risks exist. For this reason, we encourage you to take out your own insurance against the risk of death, injury or other loss or damage on an event, as Adventure Solos does not provide this and cannot be held responsible for any loss or damage you may suffer unless it results from our negligence. Safeguarding your property on an event will always be your responsibility and we will accept no responsibility for loss or damage to your property, no matter how it is caused. You are responsible for any loss, damage or destruction caused by your actions whilst attending an Adventure Solo event. This includes but is not limited to any loss, damage or destruction of/to equipment, buildings and/or injuries to others.

It is your responsibility to ensure you are suitably prepared and suitable dressed for any event. We are happy to assist you if you have questions or require advice. If you are provided with safety equipment (such as a helmet and/or buoyancy aid etc) it is your responsibility to wear this whenever it may be appropriate (for example, when at height, when rocks may fall from above and/or when on or near water).

By attending an event, you are confirming that you give permission for any medical treatment deemed necessary to be given to you by Adventure Solos or any other relevant party to ensure the wellbeing of yourself and/or other guests, instructors, staff, leaders and so forth.

Many of our adventures take place in Summer near bodies of water such as lochs, tarns, rivers and lakes. Inevitably, there is a temptation to for people to enter the water for a dip or swim. Anyone choosing to swim (or to undertake any other activity other than the relevant activities provided as part of the advertised event) does so entirely at their own risk. Adventure Solos hosts and guides are not lifeguards and are not responsible for anyone that chooses to enter the water. Adventure Breaks Group Limited (trading as Adventure Solos) nor Adventure Solos hosts or guides can be held responsible for anyone choosing to swim or participating in any other non-organised activities.

By signing up for an event, you undertake to tell the event host about any medical condition you have or suspect you may have, which could affect or limit your participation in the event or expose you or others to risk in any circumstances. Please also specify any actions you wish to occur should assistance be required. In the event of an accident, the event host will aim to pass on any relevant information to any person who may need to have it. Event hosts will not disclose medical information you give to them for any other purpose, and we will not store any information of this kind. If you have a medical condition that may require medication (such as an asthma inhaler, Epi-pen or any other such medication and/or device), you must bring this with you on an event.

You should consult your doctor or other appropriate health care practitioner before undertaking any exercise or physically challenging activity that is not already a part of your regular routine. This is particularly important if you or your family have high blood pressure or heart disease, or if you have ever experienced discomfort whilst exercising.

Please note that some suppliers have restrictions on guests participating in activities that we must also adhere to - for example if you are pregnant or weight over 120kgs, some instructors may require you to sit out certain activities. If you are in any doubt, please call us before booking and event. If you are attending an event and have any medical conditions or other such special conditions, you must complete this form ASAP before your event.

In order to create and run our events, we seek to use, and re-use, images, video, podcast recordings and other assets provided by our members to promote our events, thereby avoiding the charges for the use of commercially available assets. To assist us in this, by providing to us by any means any photograph, video, audio, film, image or content of any kind relating to an Adventure Solo event or activity (“the asset”), guests grant to Adventure Solos an irrevocable licence to use that asset for the purposes of Adventure Breaks Group Limited in perpetuity and free of charge, in any and all media now existing or to be invented and in any territory in which we operates or seek to operate in the future.

We reserve the right to use photos and videos taken by instructors, hosts or other guests on our events to promote Adventure Solos in any and all media now existing or to be invented. If you do not wish to be included in such materials you are responsible for advising event leaders of this prior to your first event and for not participating in any photography or filming at events. Occasionally we may have professional photographer(s) and/or videographer(s) at an event to create media for our use.

Personal information which you supply to Adventure Solos as part of your booking may be used in a number of ways, for example:

To contact you about your booking; and/or
To inform you about products or services which may interest you.

Sensitive Personal Data

You consent to Adventure Solos processing data relating to you for the purposes noted above and, in particular, to the processing of any sensitive personal data (as defined in the Data Protection Act 1998) relating to you including, as appropriate:

Contact details;
Your medical details
Your dietary requirements
Your emergency contact details.

All guests are required to declare if they have a medical condition or if they are using any medication. All guests should be physically fit for the adventure they are attending.

Tickets are not transferable once purchased except with the prior written consent and knowledge of Adventure Solos.

In the rare circumstance where you cannot make an event and we agree to transfer a ticket from the original guest to a new guest, the 'new' guest cannot be someone that is already known to Adventure Solos. (Otherwise this is effectively cannibalising our sales and marketing efforts - ie how we earn a living).

Any such transfers will be subject to a transfer fee of at least £99 any discounts offered when booking the original ticket must be 'made good' to the full original price by the original guest before a transfer is agreed.

It is the responsibility of the original guest to confirm that the new guest is aware and agrees to all of Adventure Solos' terms & conditions.

We reserve the right to adjust or amend events without warning in order to comply with any regulations required by law, government guidance and/or in order to comply with third party processes (for example, accommodation provider's requirements).

If 'lockdown', 'social distancing', or other such Coronavirus restrictions means it is not practical for Adventure Solos to proceed with an event, you will be able to reschedule for the same event one year later or an alternative Adventure Solos weekend of your preference.

By starting a payment plan (including, but not limited to, the ‘Fund Your Adventure’ plans) you acknowledge that you are committing to pay in full for the event. All events must be paid for in full at least one month prior to the start of an event. When you take out a payment plan, we book your place on the event. This may include, but is not limited to, taking steps to arrange instructors, order equipment, organise logistics, market remaining tickets for the event you’re attending, booking accommodation/camp sites, updating the website, direct and indirect time and marketing costs. If you choose to cancel your place on an event, all remaining payments are still due and any cancellation refund due will be processed thereafter under the cancellation policy outlined in the terms and conditions.

For all events we recommend you have appropriate travel insurance to cover you for the cost of any changes you may need to make to your plans.

IF YOU WISH TO RESCHEDULE TO AN EARLIER DATE

If you wish to attend a similar event (for example an earlier day hike, an earlier Weekend Event or an earlier Canoe Expedition) at an earlier date than one you're currently booked onto, we can usually help. This is subject to availability and a rescheduling charge. If for any reason we cannot accommodate your request, we will refund this rescheduling charge to you in full. If there is availability showing online for the earlier date, please request this change by booking here.

IF YOU WISH TO CANCEL AN EVENT OR RESCHEDULE TO A LATER DATE

You may recall that as part of the booking process, we ask you to tick a box to confirm that you have considered insurance. We do this as we understand that occasionally 'life happens' and cancellations or rescheduling may sometimes be inevitable.

We are unable to provide refunds if you are unable to attend an event. This is because the costs associated with organising, marketing and running events still need to be covered, even if you are later unable to attend. However, to help you avoid any disappointment, we aim to offer a rescheduling service so that you can still join us for an event in the near future.

Please see the section below ('Adventure Solos' 30-Day Reschedule Guarantee') for more details.

ADVENTURE SOLOS' 30-DAY RESCHEDULE GUARANTEE

We are proud to offer you the option of the Adventure Solos 30-Day Reschedule Guarantee (the “Guarantee”).

By offering you this Guarantee, if you need to cancel an event you have booked with us, we aim to allow you to join another event with us at a significantly reduced cost. Typically, we aim to reduce the cost for you by up to two-thirds of the ticket price. The reduced amount we ask you to contribute is known as the “Contribution Charge” – this goes towards some of the costs of organising, marketing and running the original event you were booked onto. Adventure Solos picks up the majority of the costs involved with offering you this service as a gesture of goodwill; we just want to have you back with us enjoying an event.

The Guarantee is valid for a maximum of 30 days from the cancellation date and may be withdrawn or rescinded without notice at any time. We encourage you to rebook as soon as possible to avoid disappointment.

You can check the current Contribution Charge for your event here.

In order to participate in the Guarantee, you must complete a Rescheduling and Cancellation Form here.

NOTES ON THE ADVENTURE SOLOS' 30-DAY RESCHEDULE GUARANTEE

· Any event you are requesting a reschedule to must be scheduled to occur within 12 months from the date of cancellation.

· If you are transferring to a more expensive event, any difference in the face value of tickets must be covered in addition to the rescheduling charge.

· Any and all reschedules are subject to availability.

· No refunds can be given if you reschedule to an event of lower value.

· If you had equipment, maps or other goods being provided to you as part of the Wild Camping for Beginners event, but would prefer not to reschedule to a future date, we are happy to send the equipment to you. You can arrange this here.

· No “Additional Rights” that work against Adventure Solos are created under this offer (for example, if we reschedule you to a new event, and later have to cancel that event, you will only be due back the charges associated with rebooking and not the full event cost as this was foregone when you cancelled your place at the original event).

· This Guarantee is offered at the sole discretion of Adventure Solos and may be withdrawn, amended or rescinded without notice at any time.

· To partake in the Guarantee, you must notify us of your intent to cancel as soon as reasonably practical to do so by completing a Rescheduling and Cancelation Form.

If you wish to cancel your place at an event, or to request a reschedule, please complete a Rescheduling and Cancellation Form here.

OTHER ADD-ONS, UPGRADES, PRODUCTS ORDERS ETC

Refunds for anything that is not an event ("Products") must be cancelled within 24 hours of purchase to qualify for a refund.

If you wish to cancel your place on an event that includes equipment for you to keep, at our discretion we may post these items to you (with the exception of restricted goods such as gas canisters). There is a minimum charge of £19.99 this service (and a minimum of £29.99 for a box of camping equipment). This contributes towards the time and cost of arranging postage. You can find the service for camping equipment here. For any other items, please contact us to discuss.

IF AN EVENT IS CANCELLED OR POSTPONED DUE TO A THIRD PARTY SUPPLIER

If an event cannot proceed materially as planned due to a third party supplier (for example, an activity provider, venue or skilled individual being unable to provide their services), you will be able to reschedule to an alternative Adventure Solos event within 12 months of the event you had scheduled.

Any such events must be of equivalent value to the event you were due to attend (or, if the ‘new’ event is more expensive than the ‘original’ event, the difference in value must be paid).

IF WE POSTPONE AN EVENT

If we postpone an event - for example due to extreme weather or late minute unavailability of an instructor, or any reason beyond our control, you will be able to reschedule for a future event.

IF WE CANCEL AN EVENT

In the rare circumstances in which Adventure Solos cancels an event for a reason not covered elsewhere in the T&Cs, you will receive a full refund from us. We usually prefer for events to go ahead even if numbers are low. However, very occasionally, cancelling the event is necessary. We are unable to take liability for any other related expenses such as any travel arrangements, other accommodation costs, etc which you may incur, and as such refunds are limited only to the event price that you have paid. We encourage guests to take out their own suitable travel insurance to cover these eventualities.

Under the Friendship Builder Fair Usage Policy, we simply ask that you:

i) Ensure any events already attended are covered at face value by any subscription amounts already paid (or that this is 'made whole' if not); and

ii) Ensure any events that you have booked that are less than 1 month away are covered at 75% of face value by any subscription amounts already paid after deducting any amounts above (or that this is 'made whole' if not).

iii) Ensure any events that you have booked that are less than 2 month away are covered at 50% of face value by any subscription amounts already paid after deducting any amounts above (or that this is 'made whole' if not).

Please note that we will be unable to cancel the remainder of your Friendship Builder subscription if there are any amounts outstanding or unsettled at that time.

Whilst rare, occasionally the weather will be unsuitable for an event to proceed as planned. In such scenarios, we will aim to provide the best safe alternative for the conditions. This may include using alternative routes, providing different activities, rearranging the schedule and/or in very rare circumstances, cancelling or postponing an event. This may be at short notice and/or after an event has commenced. In the unlikely event of an event being cancelled or postponed, you will be able to rebook onto another Adventure Solos event with no additional charges or rebooking fees. We cannot be held responsible for incidentals or other such costs (eg travel/accommodation bookings) and we recommend you consider insurance to cover such a scenario.

Guests often choose to arrive at an event by car. Choosing where to park is the sole responsibility of the guest. To make your journey as easy as possible, we may sometimes suggest or recommend places that we believe are suitable for parking - particularly when parking overnight. However, Adventure Solos cannot be held responsible for any parking costs, parking fines, towing costs or any other such costs and/or charges that may arise from the parking of your vehicle.

We highly recommend that you bring a valid and in-date photo I.D. with you on all Adventure Solos events. This is for a variety of reasons - for example, if you are lucky enough to look younger than the average Adventure Solos guest, we may ask to see your photo I.D. to help ensure you are at least 18 years old. In addition, sometimes Adventure Solos, or third parties providers (such as pubs, accommodation providers and/or third party activity providers), may require to see photo I.D..

Before events, we typically create WhatsApp groups for all guests and the host. You are requested to join the WhatsApp group for your event in good time before your event so that you do not miss out on any important information or discussions prior to, or during, the event.

We cannot be held responsible if you do not join the group in good time and miss out on any such important information or discussions.

We ask that you:

- behave sensible and kindly in the group at all times, including being polite to others.

- do not share spam/forwards to the group.

- do not send inappropriate messages (within the group or to any other guests).

If you cancel or are unable to attend the event, we kindly ask that you leave the group (we may do this for you also).

Any such complaints about WhatsApp usage will be taken seriously and may result in you being removed from the WhatsApp group, being removed from any/all events and/or being reported to the police. We have never had any issues with anyone misusing this, they're usually a very friendly forum, so please do not be the first! :)

Guests are responsible for looking after property at all times, including third party premises (such as outdoor activity centres, hotels, hostels, bunkbarns, campsites, etc).

Guests must take all sensible precautionary measures to avoid damage, destruction and/or breakages whilst at an event (including but not limited to closing and/or locking windows, doors, gates etc).

Property should be in good clean condition when we arrive and when we leave. If this is not the case, you are responsible for reporting it to Adventure Solos as soon as practically possible, ideally along with supporting evidence. Any destruction, damage and/or breakages must be reported as soon as practically possible. Adventure Breaks Group Limited cannot accept responsibility for loss or damage to person, property or equipment. Any breakages, damages or destruction of facilities or equipment must be paid for in full by guests.

All guests are required to provide valid emergency contact details of a third party to Adventure Solos in writing at least one week prior to an event. Each guest is responsible for ensuring they have provided this information (this is usually done as part of the booking form when purchasing a ticket).

At times, we Adventure Solos will use third party services (for example, transport services, accommodation services, activity services, the provision of instructors etc). Guests must adhere to any rules, agreements, codes of conduct etc that the third parties required Adventure Solos to abide by. Failure to do so may result in the provision of the service(s) being terminated. Guests will be held responsible if they fail to adhere to any such third party terms of service. Please get in touch before attending if you require further information on any such terms and conditions for your chosen event.

For certain events, we will make use of third party venues such as accommodation providers. Where this is the case, you (as the guest) will be expected to act reasonably and responsibly at all times. You are required to adherer to any and all terms & conditions that Adventure Breaks Group Limited may require to agree to in order to book and/or use such providers. Please contact Adventure Solos if you would like any further details for terms & conditions specific to your event.

Smoking: Third party premises (such as hotels, hostels, bunkbarns, campsites etc) will have rules and regulations about if/when you may smoke. Please adhere to such rules at all times - feel free to ask if you are uncertain. When smoking, please do so respectfully of others around you - for example downwind and away from other guests.

Drinking: Alcohol should be consumed in moderation. For obvious health and safety reasons, we cannot let you take part in activities if you are believed to be intoxicated (including from drinking the night before). Generally guests are welcome to enjoy a drink in moderation after any activities for the day have come to an end. If you are in any doubt, please check. Anyone behaving inappropriately risks forfeiting their place at an event for the comfort and safety of everyone.

If you wish to raise a concern, or make a complaint, we would encourage you to do so when the issue first occurs. If you are on an event please discuss it with the instructor and/or host in the first instance. If you’re not on an event or if you don’t find that satisfactory, please get in touch with Adventure Solos directly. You can contact us at info@adventuresolos.com . We aim to learn and improve from any complaints or issues you may have in order to ensure our guests continue to return to us and to ensure that we offer the quality adventures to our guests.

Different venues have their own T&Cs that you must comply with. Please check here for special conditions relating to the venue for your event before booking.

MOUNT COOK WEEKEND

- MEDICAL DISCLAIMER

Guests must not participate in activities if any of the following applies to them (unless you have written approval from your doctor, which we will need to see before you take part):

High or low blood pressure;
Heart disease or any other cardiovascular problems including undiagnosed chest pain;
Breathing difficulties (including asthma) where it is not satisfactorily controlled by medication;
Frequent episodes of feeling faint or dizzy or taking medication which may cause drowsiness;
Back pain or limited movement in any joint;
Currently pregnant or recently given birth.

TERMS & CONDITIONS

CONTRACT & COUNTERPARTY

ENJOYMENT ON AN ADVENTURE

HOST / LEADER

LOOKING AFTER YOURSELF ON AN ADVENTURE SOLOS EVENT

SWIMMING AND OTHER NON-ORGANISED ACTIVITIES

MEDICAL CONDITIONS AND MEDICATION

LICENCE TO USE ASSETS

MEDIA

PERSONAL DATA

RETAINING INFORMATION

BOOKING FOR SOMEONE ELSE

TRANSFERABILITY

CORONAVIRUS / LOCKDOWN

PAYMENT PLANS

CANCELLATION POLICY & ADVENTURE SOLOS 30-DAY RESCHEDULING GUARANTEE

FRIENDSHIP BUILDER FAIR USAGE POLICY

EXTREME WEATHER

LATE PAYMENT

CREDIT NOTES, REFUNDS DUE, GIFT VOUCHERS AND OTHER LIABILITIES

PARKING

YOU MUST BE AT LEAST 18 YEARS OLD

PHOTO I.D.

WHATSAPP GROUPS (OR SIMILAR)

DAMAGE, DESTRUCTION AND/OR BREAKAGES

THIRD PARTY TERMS & CONDITIONS

SMOKING AND DRINKING

WAIVER & PARTICIPATION FORM

EMERGENCY CONTACT

AMENDMENTS FROM TIME TO TIME

BAD BEHAVIOUR CLAUSE

CONCERNS OR COMPLAINTS

SPECIAL CONDITIONS (BY EVENT/VENUE) - PLEASE CHECK

JOIN THE MAILING LIST